Kevin,
From your description, I'm inclined to wonder if you're giving the pump enough time to prime. I have a Superpump and the manual states that priming may take up to 5 minutes. I know you say you have a different Hayward, and I can't speak for it, but my pump, which located a good thirty feet from the nearest skimmer can take a couple minutes to see more than a trickle and then another two minutes to see full flow.
Chuck
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