Dolphin Dynamic - How few $$$ ????

[CarlD]

Despite the fact that I've been given a new Dolphin Dynamic, and it works perfectly, I am leery of them.

I think if it doesn't work out of the box you take it back. That's true of most anything, and anything can be bad, out of the box, but I tend to think that other than shipping damage, a product that doesn't work wasn't tested, and shouldn't have been allowed to be sold. That's bad QA.

Things can fail quickly though, despite having been tested. Here's where a company shows its true character: How do they handle this? Do they move quickly and pro-actively to fix it, or do they drag their feet and try to palm it off on "user error"?

Classic example: Over 20 years ago, IBM was the leader in the PC industry, having blown Apple pretty much out of the water. They introduced their next generation machines, the AT (the 80286 based machine). They equipped it with the newest, biggest hard disk--20 megs (laughable when you can buy a pack of gum sized flash disk that holds 4 gigs today). It was expensive--5 grand or more. But there were problems with the hard disk failing. IBM made the fatal mistake of pretending the problem didn't exist and trying to blame the customers.

To make a long story short, the PC users caught on and IBM's reputation was tarnished. They never again held that place in the PC world despite making many fine machines (they made other mistakes, too). I STILL have an IBM ThinkPad from 1997 that still runs--though Windows 95 is mostly useless.

[cruzmisl]

The Costco return policy sure looks inviting. I don't see how a person could go wrong.

You can't. That's why I bought mine from there and am not worried at all. Fwiw, my 3 year old Diagnostic is still working in my Dad's pool.