Cracking exterior grout and rust on new cement pool

[Chefguy]

Hello and thanks for the insight. That’s not great news but I understand where you’re coming through. The owner is being somewhat casual about the situation but hasn’t been out to look at it. I sent a couple more pictures this morning and told him that what I’ve learned is that the rebar is rusting and this is a catastrophe happening. From what I’ve read online there isn’t an easy fix. The spa is going to have to be redone. Do you think it’s possible the piping for the spa jets could be leaking inside the concrete? This morning there’s rust running out from the bottom of the spa across the patio. I’m very dismayed.

[PoolDoc]

Honestly, without seeing it, and exposing some of the behind the concrete work, I really can't say.

But it is not uncommon to mismanage rebar and/or wire mesh. It is very, very unprofessional however.

This only intensifies my suspicions that you REALLY need to do some hard-core investigation AND 'lawyer up'. Like I noted, guys doing that sort of work in my area change LLCs about like they change underwear . . . and for the same reason: they are too full of 'mess' to use any more!

[Chefguy]

I appreciate you taking time to answer me back. You manage a great and informative site.
I’ve been trying to get in touch with the builder and he always answers me in a few minutes. We’ve actually became pretty good friends but since I’ve settled my balance on the build can’t get ahold of him.
I’m pretty much dismayed and I’m almond positive that there’s some bigger issues going on. We’ve noticed now over a dozen areas on the patio with rust seeping through. We keep it hosed off every day so it’s not stain from leaves, etc. when I spray it with the hose it’s rusty water. He wasn’t here when his crew was working most of the time. My only hope that since he’s been in the business for a number of years and is well known that’ll he’ll repair everything. As I’ve read on here and learned I realize that he over sold us on several things. Thanks again for the insight.

[PoolDoc]

Sorry for the experience you're having; I wish it was not so common!