My Dolphin is sick!

[jdolby]

My Dolphin Dynamic died after 6 great cleanings. I power it up and it does 2 little twists and goes 1 foot and stops. It has done this 12 straight re-starts. I tried power down and back up, fresh clean filter, straightened the cord, inspected for debris in the impeller, and re-programed using the remote. I got it to work once, however it just kept going back and forth about 20 feet in the same pattern.

I did notice that one side of the handle lock (the side that pulls up) will not lock tightly. I can move it back and forth with little force. Also I noticed that it floats a little. I pulled it out many times trying to get all the air out by tilting it sideways underwater.

Any thoughts?

Thanks
JD

[cleancloths]

Sorry to hear your new pet is ill I too recently got one and hope the sickness has not spread. I do recall reading in the manual that if it floats you should add some weights to the handle. Hope that helps. Probably you should return it for another one. I bought mine at Costco (via the net) and you can just take it to any Costco store at anytime if you are ever not happy with it for a full refund.

[CarlD]

It's still under warranty. Contact Smartpool.com about warranty repairs. They SHOULD cover shipping on such a new unit. I had to pay to ship mine, but only the motor is still under warranty. It's sick too, but I got nearly 2 years of use from it.

I am VERY concerned about the recent number of failures with Dolphins.

[jdolby]

UPDATE:
Smartpool issued a call tag for repair. Picked up 6/24. Received back 7/5.
Upon unpacking I noticed it was wet and slimey packed well in a pastic bag with proper material. (Why didn't they dry it off before packing.) Also the remote was not properly sealed using the 3 screws. I am missing 1 of the filter bag black plastic clamps. Unit was dirty, looks like they took it out of their dirty pool right into the box sent to me.

WORK DONE:
Replaced broken handle latch and outer casing was seperated.

TEST:
Put in pool and it imediately started the back and forth pattern. Reset. Started the 2 short forward twists and then stops. (Their Repair card lists this as a defect but was not checked. Water in Box.)
Using remote I set cycle to 6 hrs. and it started up and runs.
However, It is not picking up all the fine dirt on the bottom of my pool. Seems like it runs a little slower too.

It is running right now and hasn't finished. I have not set it to climb walls yet. I will report back.

JD

[duraleigh]

Wow! This thread along with Carl's saga and Cleancloths' experience demonstrates just how valuable the forum can be.

I have been looking at robots for a few weeks and, naturally, was leaning towards the dolphins just because of their popularity.

Thanks to ya'll, I am approaching my purchase with a good deal more caution.....Thanks.

[CarlD]

That really stinks that they lost a clip and didn't reassemble the remote correctly.

Mine, too, arrived soaking wet in a plastic bag. I had used the original box to ship it, but they didn't return that.

None of the would have mattered if the d*** thing worked right when it came back!