I placed order for refills on 4-13-2006. Order #1908.... At this point I have given up. I have requested status several times with no result. I just ordered all my refills from Taylor online and received in 2 days. I have requested a refund and if I get it great and if I don't I will consider it a learning experience. This site is a great learning experience with a wealth of knowledge and I hold no hard feelings.