My Dolphin: Now I'm getting rid of it

[Skillset]

Carl,

Thanks for sharing the information on Maytronics/Smartpool. Sorry you are going through this. I'm in the market for a cleaner and will certainly steer away from these guys.

Here some information that may help:

Address:

Smartpool
575 Prospect St.
Lakewood, NJ 08701
(732)730-9880
888.560.7665

Here's an alternate e-mail I found: [email protected]

Check out their BBB (Better Biz B - not the bleach system!) record http://www.trenton.bbb.org/nis/newse...21000017001936

Their record does not appear that good. But you can try to file an online complaint with the BBB - this may jolt them into action.

Marc

[CarlD]

Thanks! Smart Pool's record isn't so good, is it?

The story gets funnier and more bizarre. This morning I got the following terse note from the Maytronics guy in Israel:

Smart Pool have practically sworn that they are handling your problem.

I find this truly amazing since Smart Pool hasn't talked to me or returned a phone call since June 29. I have the Dolphin, too, so they cannot be working on it. I can only conclude that Smart Pool is BS'ing Maytronics as well. After all, if they haven't contacted me in a month, and they don't have the unit, what can they POSSIBLY be handling?

[Tredge]

My Brand new Dolphin is running a path back and forth in the same spot for 8 hours straight.

It never did climb any walls....it Does sit at the edges and tries for 3 minutes.

/sigh

[CarlD]

My Brand new Dolphin is running a path back and forth in the same spot for 8 hours straight.

It never did climb any walls....it Does sit at the edges and tries for 3 minutes.

/sigh

OUCH!!! At least I got almost 2 years of good performance out of mine before it did stuff like that.

Try changing the program and starting it in another spot in the pool. Can you make it climb the walls using the joystick?

Or contact the seller to get return it and get your money back. I'm luckier than you: For almost 2 years I thought my Dolphin was the best thing since sliced bread.

[duraleigh]

I'm curious as to the Guiness world record for number of posts in one thread.....we must be gettin' close !!

[cheshamjim]

True, but I hope the mods won't want close it! I'm very interested in how it turns out with CarlD and his battle with SmartPool/Maytronics. I'm subscribed and tuned-in.

[CarlD]

Well, I AM a mod (heh, heh) and I'm not looking to close it yet. If Ben asks me to I will, but I think that robotic cleaners are SUCH expensive items that these serious issues with one brand are important.

I'm thinking if I don't get a positive resolution that this may be something to suggest for the Hall of Shame.

Meanwhile, I'm finding the Blue Diamond works quite well, and is very thorough despite its eccentricities.