Guess I should mention that he owned a "basic" pool and had no idea what a SWG was and was confused on the whole PebbleTec thing. He also didn't get why we wanted a pool heater and it's not like we're in the tropics up here (except for right now when I'm wishing we already had the pool). I know most people say not to pick a builder based on the salesperson but I think that needs to be taken into account only when comparing competent sales people since they are the ones that work with you on the design and contract (and any options you might be getting).