Problems with above ground pool company

[sevver]

I have also been through this with the winter covers, they tell me to bring in the torn part, but somehow I got the feeling that it would ultimately lead into something more complicated so I never did. People are crooked, that is just too sad.

[olemiss93]

Yes, I've got a copy of my receipt. However, they would not give me the liner unless I gave them my credit card info (to insure that I would return the original tag).

I just called customer service again, and told them that there was not a tag on the original liner. They said that was impossible, and they would not honor my warranty without that tag. I offered to bring the entire liner back, and she said they didn't need the liner, they needed the tag. She then told me to call back tomorrow and talk to the customer service manager. He's the one that said they didn't sell me the pool in the first place, so I don't think I'll get anywhere with him.

I suppose if they try and charge my card, I can dispute the item. I'm getting pretty steamed about the whole thing.

[sevver]

I would take the liner back there and dump it in the middle of the showroom floor and tell them to find the tag. Bring witnesses with you to if you can. Then remember to talk loudly, that always helps, reminding them that "_______" their competitor also sells liners.
You should do this when the store has some other customers in there also, whenever you get left alone, tell one of the customers your story. I am sure that things will happen quickly in your favor.

[matt4x4]

Exactly!!!

[geordie]

Yep. Return the entire liner and bring a camera with you. I doubt you will really need to talk loudly. Bring your original receipt with you and absolutely do not give them your credit card information. They don't need it and shouldn't be asking for it.

[jereece]

I had a similar problem with my liner separating at a seam. Instead of going back to the pool store where I purchased it, I went to the manufacturer. After all, my documentation said the warranty was with the manufacturer. I had a local pool leak locator come out and repair the leak. I sent the manufacturer pictures of the damaged area that was repaired, copy of the repair receipt, and a letter explaining the situation. They shipped me a new liner although I have to pay to have it installed or do it myself.

[hrsdennis]

Hi, The only company I know of that puts some itentivication on the backs of there liner is Doughboy. For them to warrenty your liner you need a section of bad seam and the section with the logo. That is found where the verticle seam meets the horizontal on the back side.

I remember one other company that had something on the back of the liner, a sticker or something. It was at the top of the verticle seam.

Hope this helps, Dennis