If you go direct http://www.taylortechnologies.com/ the shipping is free for orders over $70.00 and delivery has never been longer than 1 working day. I believe all Ben's kits are Taylor reagents repackaged.

In addition there are some very knowledgeable people in there customer service and tech service departments. I have had quite a few questions answered by them. Never have they NOT RESPONDED to a call or message.