We were really happy w/ the customer service from www.sunenterprises.com.
Our ladder was damaged during shipping. When we told them about it they replaced it immediately.
We choose the the basic pool package and said "we don't want the pump, but we will take the sand filter. " We bought a 2speed pump from here: http://www.poolsupplies.com/parts/waterway-hiflo.asp
It is very quiet when on low.

Good luck on your purchase!
~Hoffmans