Let me echo your thoughts on Waterway products. Thier customer service sucks. Luckily, I haven't had any problems with mine, but the installer took the sand filler tube, the part that protects the laterals from damage when addiding sand. I called and emailed Waterway Plastics, and was told in no uncertain terms that they did not deal directly with customers in any manner, and that I would have to find a local dealer and order the part from them at MY expense. Most stand up companies would simply ship the customer out a new part, especially such a small, inexpensive peice as this.


When it's time to buy a new pump or filter, it won't be from them !