Looking for Circupool Review

[PoolDoc]

Many of the sellers they give limited time 15-30 days for a return on a defective product.

I wouldn't buy it, till I was ready to use it. If you wait a month or so to install it, you won't likely get full replacement if DOA. I don't know specifically about Hayward handling warranties. In my case, I've usually purchased wholesale, so if it breaks, whether it's Pentair or Hayward , I still just take it back to my local SCP, and say "Here, it broke. Gimme my money back!"

You're not going to get that result from buying online. You aren't going to get (I don't think) fast in-season warranty response from the majors --they are swamped, too. I know that my local SCP tends to pile up difficult warranty stuff till August or September, when they've got more time to fight over it.

If you can find a trustworthy local seller or installer . . . you'll get much better response if something goes wrong. You're unlikely to be able to duplicate that online. I've never returned anything to Amazon, but I've heard they'll give you your money back, if you get it back to them AND if THEY sold it. But most of the SWCGs I liked to on Amazon were 3rd party sales, and I've heard mixed stories about those.

Bottom line: if you are are really worried about warranty, hunt for a trustworthy local, and pay the extra it takes to buy from him. In part, the money you save online is a trade-off for greater risk and less service.

[PoolDoc]

Unfortunately, life often presents us with two choices, neither of which is optimal.

[PJM361]

I got this response from Don Uhele on that other website

Our company, Discount Salt Pool, is the exclusive distributor for CircuPool in the USA. The units are made by Compu Pool in Australia, in business since 1979.

I was wrong they do sell other SWCG on their website, I was on the comparison page http://www.discountsaltpool.com/Full...Comparison.htm which only has a link to Circupool brand, not the homepage. What still makes me skeptical is their top models make so much more chlorine than the Compu pool.

[badabing]

I finally got AquaRite 40K with T-15 Cell installed and I have a concern / question.


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PoolDoc note: at this point the thread took a new direction: those posts are now here:
http://www.poolforum.com/pf2/showthread.php?16244
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[PoolDoc]

I've split this thread into the ORIGINAL topic:

Looking-for-Circupool-Review

and the FINAL topic:

Decided-on-AquaRite

This thread is the Circupool thread, and most of the AquaRite discussion has been deleted.

[PJM361]

The pool company I went with only sells hayward so I got the T-15 cell

[Pacecorp]

Hi.
My name is Donald Uhle and along with my brother Ken, own the company that is the exclusive distributor in North America for CircuPool products. I’m happy to provide details about our company and I encourage any interested parties to check us out: You will find that we are good people doing an honest business.
We started our business in 1997 with the Texas Corporation Pace Aero Corp and in 2004, it was furthered as Pace Research Ltd. Our legal DBA’s have been PoolBids.com and Discount Salt Pool. We’re a brick-and-mortar business with a staff of seven located in our own commercial building in Waller, Texas. Ken and I are hands-on operators and the wholesale/retail trade of salt chlorine generators is 99% of what we do.
Our product line includes SWCG’s from Hayward, Pentair, Jandy, SGS, Solax, CompuPool and CircuPool. The CircuPool brand is made by CompuPool, in Australia since 1979. We have no relationships with Asian factories. Lastly, we strongly support the CircuPool products with parts and service and we are backed up by the CompuPool warranty folks in Apopka, Florida. As we know, the after-sale support of SWCG’s in any brand is very important and after selling many, many thousands of CircuPool units, our A+ rating with the BBB is not an accident. We have a terrific staff that goes above and beyond for our customers seven days a week. Please call or visit us anytime.
Thanks for the opportunity to respond.
Donald Uhle, President
Pace Research Ltd, DBA Discount Salt Pool

[PoolDoc]

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As noted in the edited posts above Don has verified, to my satisfaction, the legitimacy of his business.

This doesn't settle the question, "Which SWCG is best?", but should remove questions regarding his business per se.

Sincerely,

[jilted]

Was just lurking around and wanted to add that the circupool cell looks identical to my compupool cell. So it is very obvious that compupool is the manufacturer. I am going on year 3 with my system with original cell. I'm going to do a cleaning on it this year since I have not done it yet but there is almost no trace of buildup on my cell. One thing I did from the start is that I made a little cover to put over my cell to keep it out of almost full day sun just to take that extra step.