Right before (maybe an hour) they put 3 boxes of borax in.
Also, they did a little waste vacuuming this evening to get dirt out and that stirred things up so now we're green and just a little cloudy.

ok here's the 1/2 pool water and 1/2 distilled water tests:

pH: very close to 7 so let's just say 7. I am assuming this is a good thing? Finally getting close? :-)
Base demand: 5 drops to get to 7.4, 7 drops to get to 7.6
CYA: reading was 70, multiply by 2=140
I tested ALK with the 1/2 and 1/2 water and it tested 40 ppm just like earlier with only pool water.
Also tested FC with the 1/2 and 1/2 and it tested at 22ppm

Will test again in the morning. They wiped out the store of Borax again. I think they have 4 more boxes in inventory and 4 more jugs (6 gallons) of bleach.

thanks
-stephen