Hi SnoopyGirl, and welcome.

The answer is disturbingly simple. Bioguard is unwilling to take responsibility for the adverse side effects of their products. This is no surprise. It IS the copper turning your hair green, nothing else. You need to stop using this product immediately.

The only Bioguard product I ever use is Stabilizer aka, CYA for Cyanuric Acid, when I cannot get it generically cheaper.

I suggest you read through our site, and our sister site, PoolSolutions.com and learn about the easy and cheap-to-use B-B-B system where you can get most of your pool maintenance products at your supermarket for far less.

As for cleaning out the copper, I'll let our metal-clearing experts help you with that. I've never had to do it.

For reference, you'll be asked to fill in details on your pool, it's size, filter type etc.

Then we'll ask you for a current set of readings on your water, which your pool store can give you (don't buy anything yet).

Carl