Had another guy out here to look at a couple things. He definitely thinks there is a serious problem with the gel coat. He has also recommended we get our ducks in a row and prepare for legal action. He thinks it is a slam dunk. (Just so you know, we are not people who easily can sue anyone. This is difficult for us.) What luck! Very stressing!

He pointed out some "bubbling/blistering" on the steps. This is new! Is this our fault? Low alkalinity? He said even if our alkalinity was low, this should not be happening.