Contact info, BBB reports & Reviews of Intex, Summer Escapes & Bestway pools

[PoolDoc]

Thanks for this information; it helped me track down the info updated above.

It turns out General Foam was the contracted US customer service agent for Polygroup till a couple of years ago (2011?), and apparently handled things well. Polygroup took it back recently, and has acquired a truly terrible customer service history since then.

Like many Chinese (or non-Japanese / non-Korean Asian) products, both Summer Escapes and Intex seem to have decent products, but poor quality control. Intex does seem to address legitimate warranty problems, if somewhat slowly. Summer Escapes apparently does NOT do so, and is selling a lot of defective goods via Walmart and Sams Club.

Both retail outlets WILL accept return of defective pools within 30 days, so do NOT purchase one of these pools if you can't check it out promptly, and return it quickly if there's a problem. From what I've been able to tell, pursuing a warranty claim with Polygroup is likely to be a waste of time!