Great cell Poor Warranty from CompuPool

[PoolDoc]

I'm not clear on what you are trying to say -- did they approve the claim and not ship the replacement?

[Bruce H]

Yes

[PoolDoc]

I wasn't aware that Compu Pool made replacement cells for other company's SWCG units. What unit did you have originally.

Also, I should note that, while taking 1.5 months to ship a warranty replacement is not good service from any company, that MOST pool product manufacturers show deteriorating customer service during the peak period of April 1 through July 5 . It's not clear how they can avoid that, being in a seasonal business.