Question about Aqua Rite SWCG not generating

[Watermom]

Since it is a new unit, perhaps you should give the manufacturer a call and see if they can advise you?

[elghinbc]

Since it is a new unit, perhaps you should give the manufacturer a call and see if they can advise you?

The cell is a brand new unit, but the control panel is several years old. I tried calling the help line and didn't get anything useful--the usual statements about checking the water chemistry, making sure there is power to the unit (!), making sure the salt is adequate, etc etc, ending with a statement that they're not sure what the problem might be and a suggestion to take the unit in for assessment or ship it to them. None of which of course helps with my lack of chlorination. That's why I thought I'd seek help at this forum, since it's people who actually use and install these units so have some actual experience with them.

Ed

[Reedus]

Do you have readings for CYA? Too little CYA will result in tests showing little to no chlorine. Your cell may be producing, but you might be losing it UV rays

[PoolDoc]

Good point.