Pump not priming

[nicole12]

My neighbor just had her pool installed last week so this is a brand new pump/filter under warranty. Do you think something is wrong with the pump or it's just not powerful enough?

[Watermom]

I don't know, but I don't think it is related to the pump not being powerful enough because my old pump that was having this priming problem when vacuuming was a 1 HP pump and my new one is a 1/2 HP pump. The new one does not have this problem, so I doubt it is related to not being powerful enough.